Angela Coulter

Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.

This is a complete guide to patient engagement and participation in healthcare. It explains the theories and models used when engaging patients at all levels and in a variety of sectors, as well as giving practical examples to illustrate the reality of patient involvement, and how it impacts on health outcomes. "Engaging Patients in Healthcare is the roadmap we need to guide the creation of the healthcare system we've all dreamed about - one...