Alan Gillies

Designed for medical practitioners, this title requires no knowledge of Powerpoint and outlines the components of the basic NHS IT qualification. It guides the reader through the text by showing what appears on the computer, using screen shots, toolbar icons, mouse and keyboard actions.

Considering all the important aspects of nursing research, from outlining a research field to collecting and analysing the data, this text should be of practical assistance for anyone needing to conduct research in this sensitive field.

This practical guide examines 'competencies' - the knowledge and skills an employee uses in his or her work, and the employee-related levers for achieving results. It defines competency frameworks and explores how thay can be implemented and combined with models of organizational development.